General conditions
General Terms and Conditions of the service provider Fitak s.r.o., with its registered office at Liptovský Ján 2079, 032 03 Liptovský Ján, ID No. (IČO): 45629901, Tax ID (DIČ): 2023063240, VAT ID: SK2023063240.
Introductory Provisions
The provision of accommodation, catering, and other services to clients and the accommodation of clients at Spa & Wellness Hotel Fitak**, Liptovský Ján 2079, Liptovský Ján 032 03, Slovakia** (hereinafter referred to as the "Hotel"), is governed by the generally binding legal regulations applicable in the Slovak Republic and these General Terms and Conditions (hereinafter referred to as "GTC"), which also constitute the House Rules. The client accepts the GTC as a contractual condition for accommodation in the Hotel and the use of services provided by the Operator and is obliged to comply with their provisions. The GTC are published at the Hotel reception and on the Hotel website. The Operator reserves the right to unilaterally change the provisions of the GTC, whereby the change is effective from the date of its publication on the website and at the Hotel reception. These GTC come into force and effect on December 6, 2023.
General Business Provisions
These GTC apply to contracts for the accommodation of persons in the Hotel, contracts for the rental of accommodation and other Hotel facilities, for events and the performance of events for rent, as well as for all other services provided to the client by the Operator. Other business and contractual terms shall only apply to the relationship between the Operator and the client if they are agreed upon in writing in advance between both parties. The accommodation contract between the Operator and the client is established by written confirmation of the client's oral or written request for a reservation at Spa & Wellness Hotel Fitak****. The accommodation contract is concluded for a fixed term. The contracting parties are the Hotel and the client. When ordering accommodation or other services by a third party, this person is liable to the Operator together with the client as a joint debtor for all obligations arising from the contract. Any subletting or further rental of rooms or facilities, as well as their use for purposes other than accommodation or for purposes other than contractually agreed, requires the prior written consent of the Operator. The client is only entitled to services they have reserved and paid for in full. When reserving supplementary services, the client is only entitled to the number of services they have actually reserved. The client is entitled to any addition to the reservation and extension of the reserved services. A client is defined as a natural or legal person who enters into a service contract with the Hotel or sends a binding reservation to the Hotel, or on whose behalf the Organizer enters into a service contract or sends a binding reservation. An Organizer is a natural or legal person who organizationally, technically, or otherwise ensures an event or reservation for a group of clients in the name or on behalf of the Client and for that purpose enters into a contractual relationship with the Hotel.
Conditions for providing accommodation services to clients.
The Operator may only accommodate a client in the resort who is duly registered for accommodation. The client checks in at the Hotel reception immediately upon arrival. For registration, the client is required to present to the responsible reception staff their identity card – ID card, passport, or other valid identity document in accordance with Act No. 253/1998 Coll. on Reporting the Residence of Citizens of the Slovak Republic and the Register of Residents, as amended, and in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data, as amended. Every client who is not a citizen of the Slovak Republic is obliged, pursuant to Act No. 404/2011 Coll. on the Residence of Foreigners, to complete and submit to the responsible reception staff an official form for reporting the stay to the Foreign Police, provided to the client upon arrival. The client is obliged to provide all required data truthfully, completely, and accurately. A reservation can be made in one's own name or on behalf of a third party; registration and issuance of room keys are only possible in the presence of the person in whose name the reservation is registered. In exceptional cases, the Operator may offer the client accommodation other than that agreed upon. Unless otherwise agreed with the client, reserved accommodation in the resort is available to the client from 15:00 (3:00 PM). The client has no legal claim to earlier use of the reserved accommodation. In the event of deficiencies in the provided accommodation or supplementary service, the consumer shall exercise the right to a complaint without unnecessary delay. After the warranty period expires, the right to a complaint lapses (the consumer shall present proof of payment for the services whose defects are being complained about). Accommodation used by the client must be vacated and handed over to the operator on the agreed day of departure no later than 10:00 AM. Accommodation is considered vacated and handed over after the client removes all their belongings, returns the keys to the responsible reception staff, and announces their check-out. The Operator reserves the right to check the room inventory, payment, and potential consumption of the client no later than one hour after the room is vacated. The price list for damages is available at the reception. In case of loss or damage to the entry card/keys, a fee of €3.00 per piece will be charged. A reserved type of accommodation for which the client does not arrive by 22:00 (10:00 PM) on the agreed day of arrival may be rented by the Operator to a third party. This does not apply if a late arrival was expressly agreed upon between the Operator and the client. If the client asks to extend the stay, the Operator may offer a different room type at a different price. The client is only entitled to use resort services if they agree with the GTC. By confirming the reservation, the client confirms they have read the Terms and Conditions and agree to comply with them.
Reservation
A reservation means a binding booking of services by the Client via the website www.fitakhotel.sk, another reservation system (e.g., booking.com, etc.), email at recepcia@fitakhotel.sk, or a written/email order. The order must contain: a) name of the Client or company name, b) dates of stay or event, c) number of guests (number of adults and children with their ages), d) contact details (phone number, email), e) permanent address or company registered office, f) range of services, g) payment method for groups. Based on the order, the Hotel creates a preliminary reservation and sends payment details. After payment, the Provider issues a pro-forma invoice and sends a reservation confirmation to the Client. The reservation is valid only after the full deposit is paid. If the Client makes an online reservation, changes must be made through the reservation department or in writing. The Client must always provide the reservation number. The Hotel is not obliged to comply with change requests if capacity does not allow it. For promotional stays, the number of units is limited and the Client has no right to claim such stays once the capacity is sold out.
Payment for provided services.
The price list is available at the reception and on the website. The price includes: accommodation, parking, Wi-Fi. It does not include: local accommodation tax (€1.50 / night / person), payable at reception. A 100% deposit is required within 24 hours of confirmation. Payment must be credited at least 48 hours before arrival. The Provider accepts cash and non-cash payments (bank transfer or card). Account number: SK10 1100 0000 0029 4201 6435. If the client shortens their stay, the Operator has the right to charge the full agreed price. Invoices have a 14-day maturity period. Late payments are subject to statutory interest.
Responsibility of the Client and the Operator
The Operator is not responsible for damage to items brought in or forgotten items. Found items are stored for one month and sent at the client's expense. Smoking and the use of psychotropic substances are strictly prohibited (fine: €150). A fine of €1,000 is charged for a false fire alarm. Children under 12 must be supervised. Pets are allowed for a fee with prior notification (must be on a leash/muzzle). Night quiet hours are from 22:00 to 07:00. In case the client leaves the premises polluted or leaves waste (boxes, decorations, etc.), they are obliged to pay a fee of at least €100.
Withdrawal, change or cancellation of the order and cancellation.
The Client has the right to withdraw from the contract at any time before the beginning of the accommodation by notifying the Operator in writing. Any change in the confirmed order (number of persons, change in the range of reserved services, restriction or extension, etc.) must be reported no later than 48 hours before the start of the stay. Such changes are possible only if the operational or capacity capabilities of the resort company allow it.
The amount of cancellation fees when cancelling the reservation with a 100% deposit.
Late check-out: €10/hour (until 14:00), 50% (until 17:00), 100% (after 17:00).
Spring season: 09 March 2026 – 30 June 2026 (excluding Easter)
Cancellation 10–6 days before the date of provision of the first service: 50% of the paid advance for the agreed services.
Cancellation 5–4 days before the date of provision of the first service: 70% of the paid advance for the agreed services.
Cancellation 3 days or less before arrival: 100% of the paid advance for the agreed services.
Summer season: 01 July 2026 – 31 August 2026
Cancellation 30–21 days before the date of provision of the first service: 30% of the paid advance for the agreed services, minimum €20.
Cancellation 20–13 days before the date of provision of the first service: 50% of the paid advance for the agreed services.
Cancellation 12–5 days before the date of provision of the first service: 70% of the paid advance for the agreed services.
Cancellation 4 days or less before arrival: 100% of the paid advance for the agreed services.
Autumn season: 01 September 2026 – 18 December 2026 (excluding Autumn Holidays)
Cancellation 10–6 days before the date of provision of the first service: 50% of the paid advance for the agreed services.
Cancellation 5–4 days before the date of provision of the first service: 70% of the paid advance for the agreed services.
Cancellation 3 days or less before arrival: 100% of the paid advance for the agreed services.
Winter season: 19 December 2025 – 08 March 2026 (excluding Christmas and New Year’s Eve)
Cancellation 30–21 days before the date of provision of the first service: 30% of the paid advance for the agreed services, minimum €20.
Cancellation 20–13 days before the date of provision of the first service: 50% of the paid advance for the agreed services.
Cancellation 12–5 days before the date of provision of the first service: 70% of the paid advance for the agreed services.
Cancellation 4 days or less before arrival: 100% of the paid advance for the agreed services.
Christmas, New Year’s Eve, Easter and Autumn Holidays
Cancellation 30–21 days before the date of provision of the first service: 50% of the paid advance for the agreed services, minimum €20.
Cancellation less than 21 days before the date of provision of the first service: 75% of the paid advance for the agreed services.
Cancellation 14 days or less before arrival: 100% of the paid advance for the agreed services.
Change of reservation date
Due to illness, the client has the option to request a change of date, without the right to a refund of the deposit paid, exclusively upon agreement with the Operator and based on the submission of a medical certificate. The Operator has the right to propose a new date for the stay, according to seasonality and the available capacity of the hotel, and to determine a deadline for using the new stay date. The new stay date becomes binding, and in the event of cancellation for any reason, the Operator shall charge 100% of the paid deposit for the agreed services. By sending the medical certificate, the client agrees to the processing of personal data based on Act No. 18/2018 Coll. or EU Regulation 679/2016 on personal data protection for the purposes of legal processing activities of records and archiving at Spa & Wellness Hotel Fitak****. In the event that the client has paid for a stay of higher value than their stay on the new date, the difference in the amount from the original payment will be used as a deposit for additional services in the resort. The Provider does not refund the price difference to the client. A credit voucher can only be used within one stay on one date, however, with the possibility of booking multiple accommodation units. In the event that the client has paid for a stay of lower value than their stay on the new date, the reception will calculate the difference, which the client is obliged to pay as a balance for the stay. A stay moved in this way can no longer be repeatedly moved, and cancellation conditions according to the new stay date do not apply to it.
The Operator is entitled to immediately terminate the stay and withdraw from the Agreement without the Client's right to a refund of the financial amount in the following cases: a) intentional or negligent damage to Hotel property; b) if the Client behaves in conflict with the principles of polite social behavior and morality; c) if the Client disturbs other guests with their behavior; d) if the Client's health condition endangers the health of other guests and staff; e) due to Force Majeure or other circumstances for which the Operator is not responsible, as a result of which the fulfillment of contractual obligations becomes impossible; f) the client provided misleading or false data regarding essential facts for concluding the agreement during the booking of the accommodation facility; g) the operator reasonably believes that the use of its services could endanger the operation of the facility, the safety of third parties, or the dignity and good name of the Hotel Operator. Upon withdrawal from the agreement by the Operator, the client is not entitled to compensation or damages.
Protection of Personal Data
The client, in accordance with the provisions of Act No. 18/2018 Coll. on Personal Data Protection as amended, declares that they have been informed of the rights and obligations regarding the acquisition and processing of personal data by the Operator according to this law. The client grants the Operator consent to the acquisition, processing, and storage of the client's personal data provided in the request for reservation of the accommodation facility in the Resort or in the order, for the purpose of ensuring and providing services ordered by the client from the Operator and for the fulfillment of the Operator's obligations imposed by law for the necessary period. The client grants the Operator consent to the acquisition and processing of personal data also for the needs of the Operator's marketing activities, in particular for participation in loyalty and similar programs of the Operator, for the period during which these activities are carried out. By providing personal data, the client gives consent to its storage in the database and information system of the company. To ensure personal data protection, the Operator has prepared security documentation. Personal data is only handled by persons instructed in accordance with the law. All personal data acquired during visits to the Hotel's website is processed in accordance with the law. The Operator declares that it does not sell, trade, or otherwise provide the client's personal data to third parties. To increase the safety of residents, the resort area is monitored by a 24/7 CCTV security system in accordance with the aforementioned law on personal data protection. Withdrawal of the client's consent can be done in writing with or without stating a reason.
Alternative Dispute Resolution
These GTC and legal relationships arising on their basis are governed by the Slovak legal system. Potential disputes arising from these GTC and the Agreement will be resolved before the relevant court in the Slovak Republic. The resolution of Client complaints regarding Services provided by the Hotel is governed by the Hotel's Complaint Procedure. If the Client – consumer is not satisfied with the way the Hotel has handled their complaint or believes the Hotel has violated their rights, the Client has the right to contact the Hotel as the seller with a request for rectification. If the Hotel responds negatively to the Client's request or does not respond within 30 (thirty) days from the date of its dispatch by the Client, the client has the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity according to § 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes. The relevant entity for alternative resolution of consumer disputes with the Hotel as the seller is: The Slovak Trade Inspection (SOI), which can be contacted for this purpose at the Central Inspectorate of the SOI, Department of International Relations and ARS, Prievozská 32, P.O. Box 29, 827 99 Bratislava, or electronically at ars@soi.sk or adr@soi.sk, or another relevant authorized legal person registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available at -) https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1
The client may use the online dispute resolution platform available at the EU portal to submit a proposal for alternative resolution of their consumer dispute.
The client can use the online alternative dispute resolution platform available at https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_sk.htm to submit a proposal for alternative resolution of their consumer dispute. You can find more information about the alternative resolution of consumer disputes on the website of the Slovak Trade Inspection: https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.
Final Provisions
If any provision of these GTC is or becomes invalid or unenforceable, it shall not affect the legality, validity, or enforceability of the remaining provisions of these GTC. These GTC and legal relationships arising on their basis are governed by the legal order of the Slovak Republic. Potential disputes arising from these GTC and the Agreement will be resolved before the relevant court in the Slovak Republic. The GTC come into force and effect on December 6, 2023. By delivering the reservation, its confirmation, and subsequent payment of the deposit for services, the client confirms that the general terms and conditions are known to them and that they agree with their content.
